Approval of this claim will take place between 5 to 7 days from the day of escalation. You’ll receive payments on your merchant balance between Tuesday and Thursday.
Lazada Payment Issues
Some of the concerns about Lazada payments are as follows:
- If you are a new seller, you will have to wait three cut-off periods before you can receive your first payment
- Excessive shipping costs – what happens is if the seller fails to accurately state the size and dimensions of the product, there will be excess shipping costs that the team will deduct on the seller’s account statement
- There may be payment delays during busy seasons like the 11.11 sale
Shopee Payment Issues
Meanwhile, the Shopee payment process is different from Lazada. When a customer purchases an item on Shopee, payment will be made to Latest Mailing Database escrow and then only credited to the seller after the customer confirms receipt of the item or after the Shopee Guarantee period ends.
Once the customer confirms receipt or after the Guarantee period, payment will be reflected in your seller’s balance. From there, you can withdraw funds to your bank account.
At the time of writing, the only issue with Shopee payments was the market’s connection to the bank.
After requesting a withdrawal, the team will process your funds within 2 to 3 days. There are rare cases when you still don’t receive your funds on the fourth day due to bank operations or if the bank has a cut off (during the holiday season). If so, simply contact Shopee CS for follow-up and the money will be on your balance within a day or two.
Which one is better?
In terms of which marketplace is more seller-friendly: Lazada vs Shopee, Shopee wins the race. On the other hand, Shopee and Lazada have their own advantages.
For Lazada, the traffic is huge. With more traffic, more sales.
Meanwhile, if you are looking for the best user experience as a seller, not only does Shopee provide you with easy payment methods, it also provides more security through the Shopee Guarantee as well as fast response to seller claims.
In that way, despite having a relatively KHB Directory lower customer reach compared to Lazada, it’s an advantage in the sense that the team is able to solve the most common seller problems. The combined features of Shopee allow you to better manage your business remotely.
